- Assistant Director: Corporate Improvement & Customer Services
- Assistant Director: Strategic Commissioning, Wellbeing & Quality Assurance
Assistant Director: Corporate Improvement & Customer Services
£78,734 to £91,973
This role offers the opportunity to take the lead on an ambitious corporate change initiative. Your contribution will be central in reshaping how the council engages with its customers, to deliver more responsive, consistent and efficient services. Our focus is on directing more customer contact to a single point of delivery, harnessing better technology to reduce costs and making the customer experience quicker and easier. It’s a change programme that is as much about hearts and minds as it is about process and systems, so it’s important that you can lead cultural as well as operational change. We’ll want to hear about your past successes in people and programme management, but we will also want to understand how you will identify new opportunities and best practice that will benefit Reading.
As well as leading on our customer service transformation you will also be responsible for Policy and Performance Improvement, our Registrars’ Service, and be a key player in shaping our relationships with third sector providers – helping to foster a partnership environment that supports community resilience.
Assistant Director: Strategic Commissioning, Wellbeing & Quality Assurance
£78,734 to £91,973
In this cross-cutting role, you will promote a strategic commissioning-led approach Adults’ Services. Working within a multi-agency context, you will improve our use of resources to achieve better choice and control for our residents, coordinating provision across a diverse range of health and care needs, including public health commissioning. You’ll help to shape a pro-active commissioning culture working with our health colleagues, to actively engage the marketplace – challenging providers, provoking debate and building mutually beneficial supplier / client relationships. Quality assurance will be high on your agenda – you’ll ensure regular reviews and evaluation of contracts support high quality outcomes and compliance requirements.